Customer Service Representative (CSR)

Location: Hammond, IN
Date Posted: 09-19-2018
Position:   Customer Service Representative (CSR)
Status:      Full-Time
Location:   Hammond, IN (46320)

Key Responsibilities: The CRS will be responsible for maintaining a strong knowledge of our products and services, promoting customer relations by consistently providing exceptional customer service. Initiate sales and be capable of effectively cross-selling products and services to customers.

Duties & Responsibilities: Support Sales Reps in Safety Product Industry, Answers Customer Phone Calls, Processes Sales Orders, Receiving PO’s, PO Requests, Warehouse Transfers, Rental Orders, Create Job Numbers, Rescue Billing Spreadsheets, Buyouts, RMA’s, UPS World-ship, Follows Up on Customer Orders, Ensuring Product Is Ordered, Shipped and Delivered, Resolves Customer Problems, Internet Sales Processing, Research with Vendors to Find Non-Stock Products, Contact Customer to Process Sales Orders, Administrative/Accounting -- As Required and Needed.
Special Skills:
  • Address customer challenges with professionalism, answering customer questions and investigating & correcting errors. 
  • Ability to present a professional image and communicate with public, co-workers, management, customers and others in a courteous, positive and professional manner.
  • Preferred candidates will have enthusiasm, show strength in understanding the needs of the customer and be able to solve complex problems.
  • The ability to take initiative and utilize sound judgment in decision making.
    Must be able to work in a team environment with the ability to interact in a positive manner with co-workers and management. 
  • Must have the ability to demonstrate a sales initiative.
  • Assist Branch Managers in researching any unusual inventory transactions within their accounts
  • Process rental equipment transfers between branches                                             

  • Experience: 3-5 years experience working in an office environment 
  • High School Diploma 
  • Computer Skills: MS Office - MS Navision (NAV) preferred 
  • Commitment to excellent customer service
  • Excellent written and verbal communication abilities
  • Ability to prioritize and manage multiple responsibilities
  • Positive, Can-Do Attitude

Work Environment & Physical Demands:
  • Working environment consists of an office work space which is conditioned but may encounter various degrees of heat, light and dust.
  • Must be able to sit and work within office environment for majority of the work day. May infrequently lift, up to, 10 pounds. Will need to reach and bend to access files with reasonable accommodation.
  • Must have the manual dexterity to use a computer keyboard and phone.

Code Red Safety is a fast-growing, privately held company established in 1994. With offices in Chicago, St. Louis, MO, Houston, TX, Beaumont, TX, Sulphur, LA, Lake Charles, LA, and Corpus Christi, TX. Code Red Safety specializes in delivering safety equipment and services to industrial plants and contractors all across the country. In addition to the sales and rentals of specialized safety equipment, Code Red Safety provides a range of services:
• Stand-by rescue services
• Breathing air trailers
• Temporary safety manpower
• OSHA Safety training classes

• Benefits - Medical, Dental, Life, Disability, Vision, EAP, FSA, & 401(k).
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